Dario Orsini is not someone you want to mess around with. He’s charming, and if you stayed at his hotel – Sheraton Bali Kuta Resort – chances are he’s gonna come and say hi. He looks gorgeous, like a celebrity or a famous DJ. Well, he was a DJ in his youth and love music. But ask him anything about his hotel, and he’ll know it like the back of his hand. This is not by chance. This is his 34 years of experience in the industry, in over nine countries around the world. This came from spending time everyday to talk to his staff and create a winning mentality. This is him, loving what he does. This is from getting the love and support from his wife and three children. We talk to Dario Orsini and can’t help but feel great admiration towards the GM of Sheraton Bali Kuta Resort.
WNB: What do you do on a typical day?
Dario: It’s hard to answer what my job entails – I am a jack of all trades! My day starts with taking my 3 kids to school, off to work I go. I’ll have a light breakfast at the resort, walk around to talk to guests during breakfast service and then start meetings with my team in the morning. I will make my daily rounds throughout the resort. This also enables me to engage with the in-house guests and understanding their wants and needs during their stay. During my rounds, I also get to see things behind the scenes and talk to the associates if there are any issues that may arise.
WNB: How long have you been in Bali, and what do you like the most about it compared to other cities you’ve lived in?
Dario: I have lived here for 10 years now, wow, time really flies! Of course the island life appeals to me as I have worked mainly in cities my whole professional life. My 3 children pretty much grew up here and my wife, Jacqui enjoys Bali life as much as I do! Bali has the best of everything, from the stunning beaches, greeneries, mountainside and rich with its local culture and experiences. I would say Bali is different from other parts of Indonesia – it has something magical, and that’s what makes it special.
WNB: You started your career in the hospitality industry. When did your passion begin?
Dario: I was 8 years old then and some of my relatives were already in the hospitality industry. They would share interesting stories from their workplaces and I was immediately ‘hooked’ to the fact that everyday is a different challenge and experiences. This ignited a small flame in me that I will someday work in this industry. I knew from then I wanted to travel the world, learn languages and work in hotels.
WNB: As a GM, how do you motivate your team everyday?
Dario: My motto has always been ‘Together we stand, divided we fall’ and that something I live and breathe with the team. My team and I are successful because we work together and make decisions together so that it is a two way communication with the team. I emphasize on this working environment and there is no need to set strict rules and boundaries between the managers and team members because at the end of the day, we are working towards the same objective – to drive the hotel to greater heights.
WNB: What is the best working experience that you had experience with your team so far?
Dario: When crisis arises, the team is not selfish and helps one another. There was once we experienced a power cut during a Saturday evening where most of the management associates were off. When they heard about the crisis at the hotel, they came to the resort to help, pulling our resources together. They assisted the guests, managed complaints and helped to calm the situation down. That was really a testament of commitment and I am proud of them for being so selfless.
WNB: What do you think makes a great hotel?
Dario: A great hotel connects with their guests’ emotionally. I always emphasize this to the team while we cannot change how the resort looks, but can make a difference in our guest’s day with small human touches that will elevate theirstay and create magic!
WNB: What do you do for fun?
Dario: Hanging out with my family, mostly doing outdoor activities with them. We often go surfing and biking around the neighbourhood.
WNB: Who is your greatest mentor? What did he/she taught you?
Dario: Peter Thompson, he was the former Vice President of Starwood in Indochina. He taught me to be a people person, and has molded me to be who I am today.
WNB: If your friend or family came to visit you in Bali, what would be the top three places you would recommended them?
Dario: The famous sea temples in Tanah Lot and Uluwatu, absolutely stunning if you happen to visit during sunset. Soak in the cultural sight and experience while you’re there. Don’t miss out on the Kecak dance at the Uluwatu temple, as it is a great introduction to the history of the island. For something light hearted and a great place to go with the kids, check out the Treetop Adventure in Bedugul with its climbing and fun swinging circuits. Complete your day trip here and visit the cool mountainous lake area at the Bedugul temple, as seen on the IDR50,000 note. Finally, a great hang out place for kids and adults alike, Waterbom is recommended as it is the #1 Waterpark in Asia.
SHERATON BALI KUTA RESORT
Jl. Pantai Kuta, Kuta
+62361 846 5555